At Oudse, we strive to provide a seamless shopping experience for our customers. Below, we outline our payment and shipment policies to ensure transparency and clarity regarding your orders.

1. Payment Policy

We offer multiple secure payment options to cater to your convenience.

Payment Methods:

• Credit/Debit Cards (Visa, MasterCard)
• Bank Transfers
• Digital Payment Gateways (PayPal, etc.)

Currency: All payments are processed in Kuwaiti Dinar (KWD) unless otherwise specified.

Payment Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

Failed Transactions: In case of any issues with the payment gateway or transaction failures, please contact our customer support team at info@oudse.com for assistance.

2. Shipment Policy

We are committed to delivering your perfume oils and other Oudse products in a timely manner.

Shipping Regions: We ship our products both within Kuwait and internationally. Delivery times may vary depending on the destination.

Shipping Costs: Shipping fees are calculated at checkout based on the delivery location and weight of the products.

Delivery Time:

• Within Kuwait: 2-3 business days.
• International Orders: 7-14 business days, depending on the destination.

Order Tracking: Once your order is dispatched, you will receive a tracking number via email to monitor the status of your shipment.

Customs and Duties: International customers are responsible for any customs duties or taxes applicable in their country. Please check your local regulations for more information.

Shipping Delays: While we strive for timely deliveries, delays due to unforeseen circumstances such as customs processing or weather conditions are out of our control.

3. Order Changes and Cancellations

Order Modifications: If you need to modify your order after placing it, please contact us at info@oudse.com as soon as possible. Once the order is processed, modifications may not be possible.

Order Cancellation: Orders can be canceled within 24 hours of placement. After this time, orders may already be processed and prepared for shipment.

4. Damaged or Lost Shipments

In the unlikely event that your order is damaged or lost during shipment:

Damaged Items: Contact us immediately with photos of the damaged products, and we will assist with replacements or refunds.

Lost Shipments: If your order has not been received within the estimated delivery time, please contact us at info@oudse.com, and we will work with the shipping carrier to resolve the issue.

For any inquiries regarding our Payment and Shipment Policies, please feel free to contact us:

Email: info@oudse.com
Address: Hawali, Ibn Khaldoun Street, Kuwait

We appreciate your business and look forward to serving you at Oudse!